Frequently Asked Questions
How Does the one-time shipping credit work?
When you order two (2) or more Advent Calendars to be shipped to the same address, you’ll automatically receive a shipping credit of up to $20 toward your current order.
The shipping credit applies to the current order only and cannot be saved for future use or applied as a credit toward products. If your shipping cost is less than $20, any unused portion of the credit will be forfeited.
Can I add additional JACEK Items to this Advent Calendar pre-order?
Given the popularity of the Advent Calendars, we have an entirely seperate fulfilment process that does not allow for additional items to be added.
Can I change the pick up location?
No, your order will be available only at the location you chose in your pre-order.
Can anyone pick up my Advent Calendar order?
Yes, as long as they have your name and order number.
Can I use my JACEK Gift Card on the Advent Calendar website?
No, this is not possible as it's an entirely different website & system.
Can Advent Calendars be customized for corporate orders?
Yes, we have corporate branding options including sleeves and a custom printed bonbon for the Advent Calendars. Contact sales@jacekchocolate.com for more information.
What do I do if I can't pick up my calendar on the date I originally chose?
No problem! You are welcome to pick up anytime after November 12th. We will hold your calendar for you.
Can I substitute any flavours in the Advent Calendar?
Each calendar is crafted as designed—flavours may not be altered or substituted.